At JafiQa Enterprise, we aim to ensure customer satisfaction while maintaining fairness in our business operations. This Cancellation & Return Policy outlines the terms for order cancellations and product returns.
Order Cancellations
- Orders may be cancelled before shipment, subject to approval.
- Once an order has been shipped, it cannot be cancelled and must follow the return process (if eligible).
- For customized, handmade, or wedding-related items, cancellations may not be allowed once preparation has begun.
- Deposits paid for wedding packages or event services may be non-cancellable unless otherwise agreed in writing.
Return Eligibility
- Returns may be accepted for defective, damaged, or incorrect items received.
- Items must be returned in original condition, unused, and in original packaging.
- Return requests must be made within 7 days of receiving the item.
Non-Returnable Items
- Customized, handmade, or made-to-order products.
- Wedding packages or event-related services once preparation has commenced.
- Items damaged due to misuse, improper handling, or normal wear and tear.
Return Process
- To initiate a return, please contact us with your order number and reason for the request.
- Our team will review the request and provide return instructions if approved.
- Customers may be responsible for return shipping costs unless the item received was incorrect or defective.
Policy Updates
JafiQa Enterprise reserves the right to update or modify this Cancellation & Return Policy at any time. Any changes will be posted on this page with the updated effective date.
If you have any questions regarding this policy, please contact us:
JafiQa Enterprise
Phone: +6018-315 4707
Whatsapp: +6018-315 4707
Email: info@jafiqacouture.com
Thank you for choosing JafiQa Enterprise, where tradition, craftsmanship, and elegance come together.