At JafiQa Enterprise, we are committed to ensuring your orders are processed and delivered efficiently and safely. This Shipping Policy outlines our shipping coverage, processing timelines, charges, and related terms.
Shipping Coverage
- We provide shipping within Malaysia.
- International shipping may be available upon request and subject to additional charges.
- Delivery availability depends on courier service coverage and location accessibility.
Order Processing & Shipping Time
- Orders are processed once payment has been successfully confirmed.
- Ready-stock items are typically processed within 1–3 working days.
- Customized, handmade, or wedding-related items may require additional preparation time depending on the complexity of the order.
- Delivery timelines may vary during festive seasons, promotional periods, or unforeseen circumstances.
Shipping Charges
- Shipping fees will be calculated at checkout based on weight, location, and courier rates.
- Free shipping promotions may be offered from time to time, subject to terms and minimum purchase requirements.
- Additional charges may apply for express delivery or remote areas.
Tracking & Notifications
- Customers will receive a confirmation once the order has been shipped.
- Tracking details will be provided where applicable.
- Customers are responsible for providing accurate delivery details to avoid delays.
Failed Deliveries & Redelivery
- If delivery fails due to incorrect address, incomplete details, or recipient unavailability, redelivery charges may apply.
- Unclaimed parcels returned to JafiQa Enterprise may be subject to additional shipping or handling fees.
Wedding Packages & Event Deliveries
- For wedding packages or event-related items, delivery dates and arrangements must be confirmed in advance.
- Customers are responsible for ensuring accurate event details and venue information.
- JafiQa Enterprise is not liable for delays caused by third-party logistics providers or circumstances beyond our control.
Changes & Cancellations
- Orders may be amended or cancelled before shipment, subject to approval.
- Customized or wedding-related items may not be eligible for cancellation once preparation has begun.
- For urgent delivery matters, customers should contact us directly for assistance.
If you have any questions regarding this Shipping Policy, please contact us:
JafiQa Enterprise
Phone: +6018-315 4707
Whatsapp: +6018-315 4707
Email: info@jafiqacouture.com
Thank you for choosing JafiQa Enterprise, where tradition, craftsmanship, and elegance come together.